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Effective customer service strategic planning connects your enterprise strategy to specific initiatives for your function. Done well, your customer service strategic plan should provide a clear roadmap to deliver on your business goals. Build a clear, measurable customer service strategic plan aligned to your organizational goals.
3. Be honest. Donât lie about your reasons for saying no in order to save face or protect the clientâs feelings. At the same time, though, be tactful. For example, telling the client you donât work with jerks might feel good, but it isnât productive. And it definitely wonât be good for your reputation.
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